Refund policy

We maintain a strict return policy to ensure quality and efficiency. You have 12 hours after receiving your item to request a return for valid reasons only (such as damage, defects, or incorrect items).

1. Eligibility & Timeline

To be eligible for a return, you must notify us within 12 hours of delivery.

  • Valid Reasons: Returns are only accepted for manufacturing defects or shipping damage.
  • Condition: The item must be unused, in its original packaging, and with all tags attached.
  • Proof: A receipt or proof of purchase is required.

2. How to Initiate a Return

If you discover an issue with your order, please contact us within 12 hours after the delivery at livingpointae@gmail.com.

  • Required Evidence: You must attach clear photos or videos of the defect or damage.
  • Approval: Once your claim is verified and accepted, we will send you a return shipping label and instructions.
  • Unauthorized Returns: Items sent back without our prior approval will not be accepted.

3. Exclusions

We do not offer returns or exchanges for "change of mind" or for any requests made after the 12-hour window has passed.

Damages and issues

Please inspect your order immediately upon reception. We take great care in packaging, but if you notice any issues, you must act within our 12 hour reporting window.

  • Damaged Items: If your item arrives damaged during transit, please take clear photos of the damaged area and the outer packaging.
  • Defective Products: If there is a manufacturing defect or the item is not functioning as described, please record a short video or take photos showing the issue.
  • Wrong Items: If you receive the incorrect item, color, or size, keep the item in its original packaging and notify us immediately.
    Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We only facilitate exchanges for items that arrive damaged, are defective, or were sent incorrectly. Because our orders are processed immediately upon confirmation, we do not offer exchanges for "change of mind" or for different colors/models once the order is placed.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at livingpointae@gmail.com.